Terms of Service

The following definitions and rules of interpretation apply in these Terms of Platform Use.

1.1 Definitions:

• “Big Picture, we, our or us” means Big Picture Medical PTY Ltd, a company incorporated and registered in Australia with a business number (ABN) 24 605 745 435 and headquartered at 17 Arthur St, Surry Hills NSW 2010 (AU). We are also registered in England and Wales with company registration number 11146520 and our registered office and main trading address for the UK is 15th Floor, 6 Bevis Marks, London, UK, EC3A 7BA;
• “Business Day” means a day other than a Saturday, Sunday or public holiday in England when banks in London are open for business;
• “Client” means a User that is registered on the Platform by any means, including by the Practitioner and/or the Practitioner’s organisation, for the purpose of receiving the Services;
• “Content” means all audio, video, text, images or other content and information made available by us to you through the Platform and may include content which is owned or controlled by third parties which we are permitted to make available to you through the Platform;
• “Introducer” means an organisation/individual that refers Users for access to the Platform for the purpose of a Practitioner providing Services;
• “Introduction” means the introduction of a Client for Services to a Practitioner via the Platform at the Introducer’s request;
• “Platform” means Big Picture’s applications, websites and services and related websites, applications, and services provided by Big Picture;
• “Practitioner” means a User that is registered on the Platform as a health specialist to provide the Services and/or Introductions;
• “Services” means the assessment, diagnosis and treatment services to be provided by a Practitioner to a Client or recipient not registered on the Platform;
• “Terms of Platform Use” means these Terms of Platform Use together with any documents referred to in it;
• “User, you or your” means any person who uses the Platform

1.2 Interpretation Rules

• Clause headings shall not affect the interpretation of these Terms of Platform Use.
• A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
• Unless the context otherwise requires, words in the singular shall include the plural and, in the plural, shall include the singular.
• Unless the context otherwise requires, a reference to one gender shall include a reference to the other genders.
• Unless otherwise specified, a reference to a statute or statutory provision is a reference to it as amended, extended or re-enacted from time to time and shall include all subordinate legislation made from time to time under that statute or statutory provision and all orders, notices, codes of practice and guidance made under it.
• Any obligation on a party not to do something includes an obligation not to allow that thing to be done and an obligation to use best endeavours to prevent that thing being done by another person.
• Any words following the terms including, include, in particular, for example or any similar expression shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms.

2.1 These Terms of Platform Use are a legal agreement between the User and us for the use of our Platform. Use of the Platform includes accessing, browsing, or registering to use our Platform.

2.2 When using the Platform, you must also comply with our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using the Platform, you consent to such processing, and you warrant that all data provided by you is accurate, current and complete in all respects.

2.3 By using and/or registering to use the Platform, you confirm that you accept all of the terms and conditions contained in these Terms of Platform Use.

2.4 If you do not agree to these Terms of Platform Use, you must not use the Platform.

2.5 You are also responsible for ensuring that all persons who access the Platform through your internet connection are aware of these Terms of Platform Use and other applicable terms and conditions, and that they comply with them.

2.6 We recommend that you store or print-off a copy of these Terms of Platform Use for your records.

Platform

3.1 You may use the Platform only for lawful purposes. You must not use the Platform:

• if you are under the age of 18 unless, if you are a Client, the Practitioner has obtained the consent of your parent or guardian to provide Services to you;
• in any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect;
• for the purpose of harming or attempting to harm minors in any way;
• to send, knowingly receive, upload, download, use or re-use any material which does not comply with the content standards contained within these Terms of Platform Use;
• to interfere with any other User’s use or enjoyment of the Platform;
• to attempt to clinically diagnose yourself; or
• to knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.

3.2 You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of the Platform in contravention of the provisions of our Terms of Platform use; and
• Not to access without authority, interfere with, damage or disrupt;
  • any part of the Platform;
  • any equipment or network on which the Platform is used;
  • any software used in the provision of the Platform; or
  • any equipment or network or software owned or used by any third party.

Content Standards

3.3 These content standards apply to any and all material which you contribute to the Platform (“Contributions”).

3.4 You must comply with the spirit and the letter of the content standards outlined in these Terms of Platform Use. The standards apply to each part of any Contribution as well as to its whole.

3.5 Contributions must:

• be accurate (where they state facts or detail the nature and severity of your physical condition);
• be genuinely held (where they state opinions); and
• comply with applicable law in the UK and in any country from which they are posted.

3.6 Contributions must not:

• contain any material which is defamatory of any person;
• contain any material which is obscene, offensive, hateful or inflammatory;
• promote sexually explicit material;
• promote violence;
• promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age;
• infringe any copyright, database right or trademark of any other person;
• be likely to deceive any person;
• be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence;
• promote any illegal activity;
• be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety;
• be likely to harass, upset, embarrass, alarm or annoy any other person;
• be used to impersonate any person, or to misrepresent your identity or affiliation with any person;
• give the impression that they emanate from us, if this is not the case; or
• advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse.

Reporting and Enforcement

3.7 If you find any content on our Platform to be in any way offensive, obscene, defamatory, racist, harmful, inaccurate, unlawful, illegal, infringing of any third-party rights, deceptive in any way or otherwise in breach of our content standards, please notify us by email at support@bigpicturemedical.com and using the subject heading “Unacceptable Content”. We take complaints seriously and on receipt of your complaint we will investigate whether the content breaches our content standards or this clause 3 and may at our discretion, remove or block access to the Content complained of.

Messaging Feature Standards

3.8 The BPM Platform provides a messaging feature that is intended to facilitate communication between patients and their healthcare providers for the purpose of supporting patient care and well-being. To ensure the safe and secure use of this feature, the following acceptable use statements should be noted;

3.9 Permitted Uses:

• Users may utilise the messaging feature for non-urgent healthcare-related communications, including, but not limited to:
• Routine inquiries about health conditions.
• Requests for clarification regarding treatment plans or medications.
• Scheduling or rescheduling non-urgent appointments.
• Follow-up questions after appointments.
• Sharing updates and information relevant to their ongoing care.

3.10 Prohibited Uses:

Users are strictly prohibited from using the messaging feature for any of the following:

• Emergencies: The messaging feature is not designed for urgent medical needs or emergency situations. In the event of a medical emergency, users must immediately dial emergency services or seek immediate in-person medical attention.
• Unlawful Activity: Any communication that violates any applicable law, regulation, or ordinance is strictly prohibited.
• Harassment and Abuse: Users shall not use the messaging feature to transmit any content that is defamatory, libelous, harassing, abusive, threatening, offensive, discriminatory, or otherwise objectionable.
• Solicitation and Advertising: The transmission of unsolicited commercial messages, advertisements, or promotional materials is prohibited.
• Sharing of Sensitive Information: Users should exercise caution when transmitting sensitive personal information and should avoid sharing information that is not directly relevant to their healthcare.
• Misrepresentation: Users must not misrepresent their identity or provide false or misleading information.
• Circumventing Security: Users must not attempt to circumvent or disable any security or technological measure implemented within the messaging feature.
• High Volume of Messages: Users must not use the messaging feature to send an excessive volume of messages that could hinder your healthcare provider’s ability to provide service.

3.11 Response Times:

While your healthcare provider will strive to respond to messages in a timely manner, the platform does not guarantee specific response times. Users acknowledge that response times may vary depending on the nature of the enquiry, provider availability, and other factors.

3.12 Monitoring and Enforcement:

Your healthcare provider reserves the right to monitor communications within the messaging feature to ensure compliance with these Terms of Service and to protect the integrity of the platform. Your healthcare provider may take appropriate action, including, but not limited to, suspending or terminating a user’s access to the messaging feature, if it determines that a user has violated these terms.

3.13 Message Retention:

Your healthcare provider may establish policies regarding the retention and deletion of messages transmitted through the messaging feature. Users should refer to the platform’s Privacy Policy for further information about data retention practices.

Suspension & Termination

3.14 We will determine, in our discretion, whether there has been a breach of these Terms of Platform Use through your use of the Platform. Where a breach has occurred, we may take such action as we deem appropriate.

3.15 Failure to comply with this clause 3 constitutes a material breach of the Terms of Platform Use upon which you are permitted to use the Platform, and may result in our taking all or any of the following actions:

• immediate, temporary or permanent withdrawal of your right to use the Platform;
• immediate, temporary or permanent removal of any posting or material uploaded by you to the Platform;
• issue of a warning to you;
• legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach;
• further legal action against you; and/or
• disclosure of such information to law enforcement authorities as we reasonably feel is necessary.

3.16 We exclude liability for actions taken in response to breaches of this clause 3. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

4.1 In consideration of you agreeing to abide by these Terms of Platform Use, we hereby grant to you a non-exclusive, non-transferable, licence to use the Platform.

4.2 Access to the Platform is permitted on a temporary basis and we reserve the right to withdraw or amend the Platform without notice.

4.3 Please note that certain sections of the Platform are viewable without registering with us but to actively participate, or store your information, you must be registered on the Platform as a Client.

4.4 We will not be liable if for any reason the Platform is unavailable at any time or for any period.

4.5 From time to time, we may restrict access to all or some parts of the Platform to Users who have registered with us.

4.6 You are responsible for making all arrangements necessary for you to have access to the Platform. You are also responsible for ensuring that all persons who access the Platform through your internet connection are aware of these Terms of Platform Use and that they comply with them.

4.7 We may update and change the Platform and the Content from time to time to reflect changes to our products, our users’ needs and our business priorities. However, please note that any of the Content on the Platform may be out of date at any given time, and we are under no obligation to update it.

4.8 We do not guarantee that the Platform will be secure or free from bugs or viruses.

4.9 We cannot guarantee continuous access to the Platform. We will strive to ensure that the periods of planned unavailability, which you will be informed of when you access the Platform at the relevant time, are kept to a minimum. If the need arises, we may suspend access to the Platform or close it indefinitely.

4.10 You are responsible for configuring your information technology, computer programmes and platform to access the Platform. You should use your own virus protection software.

5.1 The Content on our Platform is provided for education, aid, assistance, allowing communications between the parties and general information only and, in the case of Client medical records, to enable the Practitioner to provide the Services.

5.2 Notwithstanding the foregoing, Big Picture makes no representations, warranties or guarantees, whether express or implied, that the Content on our Platform is accurate, complete or up to date.

5.3 To the extent permitted by law, Big Picture shall not be liable to you or anyone else for any decision made or action taken by you in reliance on the Content.

5.4 The Client is ultimately responsible for providing the Platform with accurate information around his/her physical condition from time to time.

Medical Disclaimers

5.5 Please note that the Content on the Platform is provided solely for your information and you use the Platform at your own risk. The Content must never be used as a substitute for, nor does it replace professional medical advice, diagnosis, assistance or treatment or procedure. Nothing stated or posted on the Platform is intended to be and must not be taken to be the practice of medicine or other professional healthcare advice or the provision of medical care.

5.6 It is recommended in all cases that Clients discuss the suitability of any potential Services with your primary care point before proceeding with treatment. Clients must not disregard, avoid or delay obtaining medical advice from a qualified healthcare provider based on what you have read on the Platform nor use the Platform for emergency medical care or needs. In a medical emergency, immediately contact the emergency services.

5.7 Clients acknowledge that the Services provided by Practitioners through the Platform differ from the typical diagnosis services offered by other qualified healthcare providers. Practitioners will not have the benefit of information that may be obtained by examining a client in person and observing his/her physical condition and, consequently, may be unaware of information that would affect the nature of the Services provided.

5.8 In recognition of clauses 5.6 and 5.7, Clients accept that:

• Practitioners do not have important information that is usually obtained through a physical examination; and
• the absence of a physical examination in the course of the consultation on the Platform, where the consultation may be performed virtually, may impair the Practitioner’s ability to fully assess the suitability of treatment for the Client.

5.9 Big Picture requires every Practitioner:

• to ensure that any Content he/she provides to us is accurate, complete and truthful;
• to use all reasonable efforts to update the Content on our Platform; and
• to ensure that he/she holds all active licenses, certifications, accreditations and insurance protections to provide Services as required by law to practice the specialties of the Services offered by him/her.

5.10 Big Picture is not the source of, does not have any control over, does not monitor and takes no responsibility for the content of communications made during or in the context of an instant messaging consultation. By using the Platform, Clients agree that any Content that they submit may be transmitted to their selected Practitioner, and vice versa. The content of communications is entirely the responsibility of the person from whom such Content originated. You therefore may be exposed to Content that is offensive, unlawful, obscene, indecent or otherwise objectionable, in which case, please refer to clause 3.7 of these Terms of Platform Use.

6.1 Neither use of the Platform, nor any other communication with Big Picture shall create a licensed Practitioner/Client relationship between Big Picture and the Client.

6.2 Big Picture is not an employer of the Practitioners, nor does it guarantee to introduce any quantity of Clients to Practitioners.

6.3 Big Picture has no control over and cannot guarantee the availability of any Practitioner at any particular time. We will not be liable for cancelled or otherwise unfilled appointments, or any injury resulting therefrom, or for any other injury resulting or arising from or related to the use of the Platform whatsoever.

6.4 Practitioners must not commence any Services consisting of treatment without a Consent to Treat form completed by the Client in either the Big Picture standard form or the Practitioner’s own form (as determined by the Practitioner having taken external advice on the most suitable).

6.5 We make no representations, warranties or guarantees, whether express or implied, as to any Practitioner’s professional qualifications, expertise, eligibility, quality of work, price or cost information, insurance coverage or insurance fee assurance, benefit information or other Content. It is the sole responsibility of the Practitioner to be eligible and capable of providing the appropriate Services.

6.6 We do not in any way evaluate, guarantee or recommend any Practitioner or their advice, procedures, treatment, information, and opinions or other information or Content listed or accessible through the Platform. The Platform acts only as a platform to introduce Clients to Practitioners and nothing shall be considered as a referral, endorsement, recommendation or guarantee of any Practitioner by Big Picture.

6.7 Any provision of Services by the Practitioner to the Client is directly between the two parties and it is acknowledged that Big Picture is not a party to such arrangement, booking or contract. The provision of any Services by a Practitioner to a Client shall be governed by the terms of supply, contract and/or duty of care between such parties.

6.8 All Clients acknowledge and agree that any complaint, grievance or claim he/she may have that is in any way connected with a Practitioner and/or Practitioner’s practice must be addressed and/or brought directly against the Practitioner and/or their practice and not against Big Picture.

6.9 Practitioners are affiliated with organisations that enter into contracts with us under which we are paid for access to the Platform and associated operational and maintenance costs.

We may revise these Terms of Platform Use at any time. Please check this page from time to time to take notice of any changes we have made, as they are binding on you. If you do not agree to such changes, you should not use the Platform. Your continued use of the Platform after the date the modified terms are posted will constitute your acceptance of the modified terms.

8.1 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party, nor permit any third party to have any unauthorised access to the Platform at any time without Big Picture’s written consent.

8.2 We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these Terms of Platform Use.

8.3 If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at support@bigpicturemedical.com.

9.1 We are the owner or the licensee of all intellectual property rights in the Platform, and in the material published on it. Those works are protected by copyright laws and other laws and treaties around the world. All such rights are reserved.

9.2 You may print off one copy, and may download extracts, of any page(s) from our Platform for your personal use and you may draw the attention of others within your organisation to Content posted on our Platform. You must not take screenshots, download pages, or seek in any other way to distribute copies of the Platform to anyone outside of the Introducer or Practitioner’s organisations without the permission of Big Picture.

9.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

9.4 Our status (and that of any identified contributors) as the authors of Content on our Platform must always be acknowledged.

9.5 You must not use any part of the Content on our Platform for commercial purposes without obtaining a licence to do so from us or our licensors.

9.6 If you print off, copy or download any part of our Platform in breach of these Terms of Platform Use, your right to use our Platform will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

9.7 You are not permitted to use any of our trademarks without our approval, unless they are part of material you are using as permitted under this clause 9.

9.8 We reserve all rights to pursue any remedy that we may have for breach of this clause 9.

10.1 Nothing in these Terms of Platform Use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

10.2 To the extent permitted by law, we exclude all implied conditions, warranties, representations or other terms which may apply to our Platform or any Content on it.

10.3 We will not be liable to any User for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

• use of, or inability to use, our Platform; or
• use of or reliance on any Content displayed on our Platform.

10.4 We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Platform or to your downloading of any Content on it, or on any website linked to it.

10.5 We assume no responsibility for the content of websites linked on our Platform. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

10.6 You agree that we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

10.7 We will not be liable if digital content that we have supplied damages a device or digital content belonging to Users.

10.8 Our maximum aggregate liability under or in connection with these Terms of Platform Use, whether in contract, tort (including negligence other than where such limitation is not permitted by law) or otherwise, shall in all circumstances be limited to a sum equal to the amount you have paid to use the Platform.

11.1 Either party may terminate these Terms of Platform Use immediately and without notice to the other party. You may terminate these Terms of Platform Use by deactivating your account and refraining to use the Platform.

11.2 Upon termination for any reason:

• all rights granted to you under these Terms of Platform Use shall cease;
• you must cease all activities authorised by these Terms of Platform Use; and
• you must immediately cease using the Platform and certify to us that you have done so.

12.1 You may not transfer, assign, subcontract, novate, charge or otherwise dispose of these Terms of Platform Use, or any of your rights or obligations arising under them.

12.2 We may transfer, assign, subcontract, charge, novate or otherwise dispose of these Terms of Platform Use, including any of our rights or obligations arising under them.

13.1 Where our Platform contains links to other sites and resources provided by third parties, these links are provided for your information only.

13.2 We have no control over the contents of those sites or resources and accept no liability for them.

14.1 Whenever you make use of a feature that allows you to upload content to the Platform, or to contact other Users of the Platform, you must comply with the content standards set out in these Terms of Platform Use.

14.2 You warrant that any such contribution does comply with those standards, and you will be liable to us and indemnify us for any breach of that warranty. This means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

14.3 We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to the Platform constitutes a violation of their intellectual property rights, or of their right to privacy.

14.4 You are solely responsible for maintaining copies of any content you post or upload to the Platform.

When you upload or post content to the Platform, you grant us a perpetual, worldwide, non-exclusive, royalty-free, transferable licence to use, reproduce, distribute, prepare derivative works and display that user-generated content in connection with the service provided by the Platform and across different media.

16.1 We are required to provide certain information to you in writing. By accepting Terms of Platform Use, you agree that we can communicate with you electronically either by email or by posting notices on the Platform.

16.2 If any of these Terms of Platform Use should be determined to be illegal, invalid, or otherwise unenforceable, it shall be severed and deleted. The remaining Terms of Platform Use shall survive, remain in full force and effect, and continue to be binding and enforceable.

16.3 If we fail to insist upon strict performance of any of these Terms of Platform Use, or if we fail to exercise any of the right or remedies to which we are entitled, this will not constitute a waiver of such rights or remedies and will not relieve you from compliance with such obligations. No waiver by us of a breach of obligation arising under these Terms of Platform Use shall constitute a waiver of any other breach.

16.4 Third Party Rights. A party who is not a party to these Terms of Platform Use shall have no rights under the Contract (Rights of Third Parties) Act 1999 or otherwise as a third party to enforce any terms of these Terms of Platform Use save for any parent, subsidiary, or affiliate entity within our group company.

16.5 Entire Agreement. These Terms of Platform Use and any document expressly referred to in it constitute the whole agreement between us and supersede any previous discussions, correspondence, arrangements or understandings between us.

16.6 Law and Jurisdiction. These Terms of Platform Use and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non- contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

16.7 Any dispute or claim arising out of or in connection with these Terms of Platform Use will be subject to the exclusive jurisdiction of the courts of England and Wales.

To contact us, please email support@bigpicturemedical.com.

Company Name: Big Picture Medical PTY Ltd

Registered With:

• Australian Government
  • ABN Number: 24 605 745 435
  • Headquartered: 17 Arthur St, Surry Hills NSW 2010 (AU)
• UK Government Companies
  • House Registration Number: 11146520
  • Registered Address: 15th Floor, 6 Bevis Marks, London, EC3A 7BA

Big Picture Medical acknowledges the Traditional Custodians of Country throughout Australia and their connections to land, sea and community. We pay our respect to their Elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.