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What this looks like in practice

  • Single Point of Access - Referrals from every channel land in a single structured format. No more chasing missing information or manually re-entering data between systems.
  • AI-assisted triage - Clinical algorithms route patients to the right service first time, with full clinical context and clinician oversight built in.
  • Real-time visibility - A single worklist shows every patient's status, priority and pathway stage across the whole service.
  • Support while waiting - Automated reminders and "waiting well" resources keep people engaged while they wait.

The Impact

Reduced admin, shorter waiting lists and measurable cost savings, with real-time data tracking improved outcomes and performance.


75%
Reduction in admin time
Up to 7x
Increased referrals throughput
~50%
Faster access to care
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What this looks like in practice

  • Single Point of Access - All referrals, from GPs, schools, community teams or self-referrals, arrive in a single structured format with complete clinical and developmental information.
  • Intelligent prioritisation - Clinical algorithms highlight urgent cases and route patients to the right provider first time, reducing manual triage.
  • Connected assessments - Each assessment builds on the last, so patients are not repeating the same questions and providers can see the full clinical picture.
  • Support while waiting - Automated updates and engagement resources keep patients and families informed, reducing stress and disengagement during long waits.

The Impact

Faster access to care, shorter waiting lists and better triage between Right to Choose and NHS capacity and reduced admin.


75%
Reduction in admin time
Significant
Cash released from RTC spend
Faster
Access to care or support
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What this looks like in practice

  • Coordinated follow-up - Abnormal results trigger automated pathways to specialist review – no manual referral, no delay, no dropped handoff.
  • Digital onboarding - Patients complete structured intake before their appointment, capturing risk factors and history in a standardised format.
  • AI-assisted triage and detection - Clinical AI models flag high-risk cases, prioritise urgent reviews and reduce false positives, ensuring patients are routed to the right intervention first time.
  • Automated patient engagement - Invitations, reminders and follow-up guidance are personalised and automated, keeping patients informed and supported throughout the pathway.

The Impact

Significant reduction in clinical workload, fewer unnecessary follow-ups, and improved early detection rates.


30-60%
Reduction in clinical workload
~30%
Fewer diagnostic follow-ups
20%
Improvement in early detection rates