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Clinical Lead – Clinical customer liaison and Clinical product SME

Clinical / Full Time

A new opening for a Clinical Lead working as a clinical customer liaison and a clinical SME within a product team to join a data-driven, technology-focused, and agile health tech company. The successful candidate will be the primary clinical contact for our UK customer base where they will be responsible for understanding and scoping the client’s clinical and organisational needs, informing them of our product functionality, and providing guidance on their digital healthcare transformation. They will also play a key role within our product teams where they will collaborate on the discovery of clinical needs and translate those needs to design and technical teams to form solutions. They will form a key role in the clinical governance of the product

Based in the United Kingdom. You will report to the Clinical Director.

It should be noted that this is an international company with a headquarters in Sydney and another base in London. The role will involve evening or early morning calls requiring a flexible working day

Key Responsibilities

Customer Liaison role:

  • Be the primary clinical contact for UK customers
  • Understand the customers’ clinical needs and scope requirements to be fed into our product teams
  • Update our customers on product features, their benefits, and how they can be implemented
  • Provide guidance on clinical governance to aid the safe role of our product in healthcare systems
  • Provide assistance and guidance on quality improvement and digital transformation to our customers

Product clinical SME role:

  • Collaborate with product and design teams on market assessment and opportunity evaluation
  • Provide clinical and healthcare delivery knowledge to design and product teams to aid the discovery and understanding of clinical and healthcare needs
  • Provide clinical context to teams to aid the building of solutions
  • Provide clinical governance to product development and input into the clinical safety assessment
  • Contribute towards the product documentation and its safe implementation

Who this Role is for

This is an exciting role for a clinician who has had experience in quality improvement or healthcare transformation and would like to transition into digital healthcare. It is also a good fit for someone with entry-level digital healthcare experience.

The potential career development could include multiple paths:

  • learning product management and business skills to develop a career as a clinical product developer of executive healthcare functions
  • Gain clinical safety experience or medical device licensing experience to work as a clinical safety officer or medical regulatory specialist
  • Gain skills in healthcare data to become a clinical informatician
  • Develop clinical leadership skills and experience in clinical governance on a path to becoming a chief medical officer

About Us

Big picture Medical is on a mission to improve the patient and healthcare worker experience of delivering healthcare by using a data-driven approach. The modern healthcare system needs have changed with more complex and multimorbid patients The systems and infrastructure to deliver that care is still designed for siloed care delivery with limited information exchange. This results in a fragmented patient journey and a frustrating experience delivering care for healthcare practitioners. We are looking at the underlying data and how tools can be developed to rapidly allow the creation of care pathways in a platform ecosystem that facilitates granular information exchange along the patient journey so holistic care can be achieved.

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